Privacy policy

Training for Electricians Ltd (“we”, “us”, “our”) is committed to protecting your personal data and handling it responsibly in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This policy applies to all learners, applicants, and users of our website and services.

1. What Information We Collect

We collect personal data necessary to deliver training, support learners, and meet awarding body requirements.This may include:

Personal Details
Full name
Date of birth
Address
Email address
Telephone number

Course & Training Information
Enrolment details
Attendance and engagement
Progress tracking
Assessment results
Coursework and submitted evidence (including photos and written work)

Compliance Information
Identification documents (where required)
Eligibility checks
Prior experience or qualifications

Additional Support Information (if applicable)
Learning difficulties or disabilities
Support requirements

We only collect data that is necessary to deliver your training and meet compliance requirements.

2. How We Use Your Information

Your data is used to:
  • Register and enroll you onto your course
  • Deliver training and track your progress
  • Assess your competence and support qualification achievement
  • Register you with awarding organisations (e.g. City & Guilds)
  • Maintain records for certification, audit, and verification purposes
  • Communicate important course information
  • Manage payments and learner accounts
  • Meet legal and regulatory obligations

We do not use your data for unrelated purposes.

3. Training & Certification Data

As a training provider, we are required to collect and store evidence of your work.

This includes:
Practical evidence (photos, installations, site work)
Written descriptions and job reports
Assessment records and feedback

This data:
Forms part of your qualification
May be reviewed by awarding bodies or quality assurance personnel
Must be retained for audit and verification purposes

4. Who We Share Your Data With

We only share data where necessary and appropriate.
This may include:
Awarding bodies (e.g. City & Guilds) for registration, assessment, and certification
Payment providers (e.g. Stripe) to process transactionsLearning platforms (e.g. LearnWorlds) to deliver training
Employers or placement providers where relevant and agreed
Regulatory or government bodies where legally required

All third parties are required to process your data securely.

5. Lawful Basis for Processing

We process your data under the following legal bases:
Contractual obligation – to deliver your training
Legal obligation – to meet awarding body and regulatory requirements
Legitimate interest – to manage and improve our services
Consent – where required (e.g. additional support needs)

6. Data Retention

We retain learner data in line with regulatory and operational requirements.
This includes:
Training records and assessment evidence: minimum of 7 years
Certification records: retained for verification purposes
Financial records: retained in line with HMRC requirements
Data is securely deleted when no longer required.

7. How We Protect Your Data

We take appropriate measures to protect your data, including:
  • Secure digital systems 
  • Restricted access for authorised staff only 
  • Password protection and encrypted platforms 
  • Staff training on data protection 

While we take all reasonable steps, no system is completely risk-free.

8. Your Rights

You have the right to:
  • Access your personal data 
  • Request correction of inaccurate information 
  • Request deletion (where legally permitted) 
  • Restrict or object to processing 
  • Request transfer of your data 

Requests must be made in writing.

9. Cookies & Website Use

Our website may use cookies and analytics tools to:
  • Improve your experience 
  • Monitor website performance 

You can control cookie settings through your browser.

10. Third-Party Systems

We use trusted third-party systems to deliver our services, including:
LearnWorlds (online learning platform)
Stripe (payment processing)
These providers operate under their own privacy policies.

11. Complaints

If you have concerns about how your data is handled, please contact us directly.
You also have the right to raise a complaint with the Information Commissioner’s Office (ICO).

12. Contact Us

Training for Electricians Ltd
Email: Support@tfeukltd.com
Phone: 01925 241 245

13. Policy Updates

We may update this policy from time to time.
The latest version will always be available on our website.